{"id":90345,"date":"2023-05-31T13:32:40","date_gmt":"2023-05-31T12:32:40","guid":{"rendered":"https:\/\/visionrcl.org.uk\/?p=90345"},"modified":"2023-07-10T15:07:19","modified_gmt":"2023-07-10T14:07:19","slug":"changes-to-group-exercise-classes","status":"publish","type":"post","link":"https:\/\/isca00.bigwaveserver.co.uk\/~visionrc\/changes-to-group-exercise-classes\/","title":{"rendered":"Changes to Group Exercise Classes"},"content":{"rendered":"\n<p>We have made some changes to our Group Exercise Programme booking system and how you can manage your classes.<\/p>\n\n\n\n<p>Our classes are a great way to make exercise enjoyable and help you reach your fitness goals. We want to make sure that everyone who can attend a class gets the chance to do so.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Changes<\/h2>\n\n\n\n<p><strong>Waiting Lists:<\/strong>\u00a0<br>We have removed the waiting list and replaced it with an alert list. Here&#8217;s how it works: If a class you want to attend is already full, you can still book it through the Vision app or website. You&#8217;ll automatically be added to a list to be notified if a spot opens up. If a spot does become available, you&#8217;ll get an email from us. The spot will be given to the first person to confirm their attendance by clicking the link in the email and booking the spot. If someone else books the spot before you do, you&#8217;ll receive another email if more spots open up at a later date.\u00a0<\/p>\n\n\n\n<p><strong>Cancelling classes:<\/strong>\u00a0<br>We are making it easier to cancel your classes. You can cancel your booking for exercise classes up to one hour before it starts using the Vision app. If you can&#8217;t attend, please cancel as soon as possible to make room for others. If it&#8217;s less than an hour before the class, you&#8217;ll need to <strong><a href=\"https:\/\/forms.visionrcl.org.uk\/231584455270053\" target=\"_blank\" rel=\"noreferrer noopener\">complete our online form<\/a><\/strong>. To make sure everyone has a fair chance to attend, we charge a \u00a31 fee for no-shows or cancellations made within one hour of the start time. You won&#8217;t be able to book any further sessions until you pay this fee.\u00a0To appeal a no-show charge, <a href=\"https:\/\/forms.visionrcl.org.uk\/231846657645973\" data-type=\"URL\" data-id=\"https:\/\/forms.visionrcl.org.uk\/231846657645973\" target=\"_blank\" rel=\"noopener\">please complete our online form. <\/a><\/p>\n\n\n\n<p><strong>Earlier Pre-booking time<\/strong>&nbsp;<br>We have great news for you! We are extending the time available for booking your classes and giving you more time to sleep! Book your classes from 10pm, 14 days in advance. <\/p>\n\n\n\n<p>We have complied a list of frequently asked questions below, if you have any further concerns or questions regarding these changes please contact Customer Service Team on 020 8708 2858 or email <strong><a href=\"mailto:venues@visionrcl.org.uk\" target=\"_blank\" rel=\"noreferrer noopener\">venues@visionrcl.org.uk<\/a><\/strong>.<\/p>\n\n\n\n<p>If you have any IT issues please contact our Group Exercise Manager by emailing <a href=\"mailto:group.exercise@vision-rcl.org.uk\">group.exercise@vision-rcl.org.uk <\/a><\/p>\n\n\n\n<div class=\"bwm_accordion\" id=\"bwm_accordion_block_a97302a3952fe2ec03a0fab33d32d5ea\">\n    <div class=\"bwm_accordion_inner \" id=\"bwm_accordion_block_a97302a3952fe2ec03a0fab33d32d5ea\">\n                \n\n<div class=\"card\">\n    <div class=\"card-header\">\n        <button class=\"toggle_accordion_state\" type=\"button\">\n            <i class=\"fas fa-angle-right\"><\/i>\n            Frequently Asked Questions &#8211; New Alert List System        <\/button>\n    <\/div>\n    <div class=\"accordion_content\" style=\"display: none;\">\n        <div class=\"card-body\">\n            \n\n<p><strong>Q: What is the new alert list system?<\/strong> A: Our new alert list system replaces the previous waiting list system. If a class is fully booked, you can still secure a spot by booking it through the Vision app or website. By doing so, you will be automatically added to the alert list. If a spot becomes available, you will receive an email notification, allowing you to promptly secure the spot on a first-come, first-served basis.<\/p>\n\n\n\n<p><strong>Q: Why did you introduce the alert list system?<\/strong> A: We introduced the alert list system to improve the fairness and efficiency of class bookings. The previous waiting list relied on manual processes, which could lead to delays and inconsistencies. The new system ensures that all members have equal opportunities to secure available class spots, even when they are initially fully booked.<\/p>\n\n\n\n<p><strong>Q: How can I join the alert list for a fully booked class?<\/strong> A: To join the alert list, simply book the fully booked class through the Vision app or website. By doing so, you will automatically be added to the alert list and notified via email if a spot becomes available.<\/p>\n\n\n\n<p><strong>Q: How do I secure a spot from the alert list?<\/strong> A: If you receive an email notification that a spot is available, you can promptly secure it on a first-come, first-served basis. Follow the instructions provided in the email to confirm your attendance and secure your spot in the class.<\/p>\n\n\n\n<p><strong>Q: What happens if someone else books the spot before I do?<\/strong> A: If another member books the available spot before you, don&#8217;t worry! You will still remain on the alert list and be notified if more spots open up in the future. Keep an eye on your email for any further updates.<\/p>\n\n\n\n<p><strong>Q: Will the alert list system be more efficient than the previous waiting list?<\/strong> A: Yes, the alert list system aims to improve efficiency by eliminating the limitations of the previous manual process. By automating the notification process, we can promptly inform you about available spots and ensure a fair allocation of spaces among members.<\/p>\n\n\n\n<p><strong>Q: Can I provide feedback or ask questions about the new system?<\/strong> A: Absolutely! We value your feedback and encourage you to reach out to us with any questions, suggestions, or concerns you may have. Your input plays a crucial role in shaping our services and enhancing your class booking experience.<\/p>\n\n\n        <\/div>\n    <\/div>\n<\/div>\n\n\n    <\/div>\n<\/div>\n\n\n\n<p>To find out more, visit our about <strong><a href=\"https:\/\/visionrcl.org.uk\/sport-health-physical-fitness\/group-exercise-classes\/\" target=\"_blank\" rel=\"noopener\">Group Exercise Class page.<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have made some changes to our Group Exercise Programme booking system and how you can manage your classes. Our classes are a great way to make exercise enjoyable and help you reach your fitness goals. We want to make sure that everyone who can attend a class gets the chance to do so.&nbsp; Changes<\/p>\n","protected":false},"author":1,"featured_media":90620,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[30,31],"tags":[],"class_list":["post-90345","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-leisure-centres","category-libraries"],"acf":[],"_links":{"self":[{"href":"https:\/\/isca00.bigwaveserver.co.uk\/~visionrc\/wp-json\/wp\/v2\/posts\/90345","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/isca00.bigwaveserver.co.uk\/~visionrc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/isca00.bigwaveserver.co.uk\/~visionrc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/isca00.bigwaveserver.co.uk\/~visionrc\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/isca00.bigwaveserver.co.uk\/~visionrc\/wp-json\/wp\/v2\/comments?post=90345"}],"version-history":[{"count":10,"href":"https:\/\/isca00.bigwaveserver.co.uk\/~visionrc\/wp-json\/wp\/v2\/posts\/90345\/revisions"}],"predecessor-version":[{"id":92513,"href":"https:\/\/isca00.bigwaveserver.co.uk\/~visionrc\/wp-json\/wp\/v2\/posts\/90345\/revisions\/92513"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/isca00.bigwaveserver.co.uk\/~visionrc\/wp-json\/wp\/v2\/media\/90620"}],"wp:attachment":[{"href":"https:\/\/isca00.bigwaveserver.co.uk\/~visionrc\/wp-json\/wp\/v2\/media?parent=90345"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/isca00.bigwaveserver.co.uk\/~visionrc\/wp-json\/wp\/v2\/categories?post=90345"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/isca00.bigwaveserver.co.uk\/~visionrc\/wp-json\/wp\/v2\/tags?post=90345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}