{"id":45,"date":"2019-01-17T10:23:58","date_gmt":"2019-01-17T10:23:58","guid":{"rendered":"https:\/\/visionrcl.org.uk\/?page_id=45"},"modified":"2024-05-01T17:09:34","modified_gmt":"2024-05-01T16:09:34","slug":"contact","status":"publish","type":"page","link":"https:\/\/isca00.bigwaveserver.co.uk\/~visionrc\/contact\/","title":{"rendered":"Contact Us"},"content":{"rendered":"<div class=\"wp-bootstrap-blocks-container container mb-2\">\n\t\n\n<p class=\"has-black-color has-text-color has-normal-font-size\">Whichever service you require, we want to make sure you get the best. Whether it is a complaint or a compliment, we want to know.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center is-style-vision-heading\" id=\"h-who-to-go-to-first\">Who to go to first<\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-normal-font-size\">If you have a complaint, please let the member of staff who is dealing with you at the time know.   Otherwise come in person, telephone, email or write to us, putting the facts as simply as you can.   If you can, do it as soon as possible so that something can be done to deal with your concerns.  You can email your comments directly to each facility or service area.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center is-style-vision-heading\" id=\"h-complete-our-online-form\">Complete our Online Form <\/h2>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar 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class='gf_invisible ginput_recaptchav3' data-sitekey='6LdG7DEqAAAAAN1QmTOb94JX1jpXvPtbUYbhPKzy' data-tabindex='0'><input id=\"input_744b2c20c05da4b2c3aa04f6f072c1ae\" class=\"gfield_recaptcha_response\" type=\"hidden\" name=\"input_744b2c20c05da4b2c3aa04f6f072c1ae\" value=\"\"\/><\/div> \r\n <input type='hidden' class='gforms-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/>\n                        <div class='gform-body gform_body'><div id='gform_fields_5' class='gform_fields top_label form_sublabel_above description_below validation_below'><div id=\"field_5_23\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_above gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_23'>LinkedIn<\/label><div class='ginput_container'><input name='input_23' id='input_5_23' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_5_23'>This field is for validation purposes and should be left unchanged.<\/div><\/div><div id=\"field_5_22\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><style>\n.gform-body input[type=text],\n.gform-body input[type=email],\n.gform-body input[type=date],\n.gform-body input[type=tel],\n.gform-body select,\n.gform-body textarea,\n.gform_footer input[type=submit]\n{\n    background-color: #f5f5f5;\n    padding: 1em !important;\n    border: 1px solid #ccc;\n    border-radius: 8px;\n}\n\n.gform_footer input[type=submit]\n{\n    background-color:  rgb(81, 38, 115);\n    padding: 1em !important;\n    border: 1px solid #ccc;\n    color: white;\n    font-weight: bold;\n    text-transform: 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You<\/h3><\/div><fieldset id=\"field_5_1\" class=\"gfield gfield--type-name gfield--input-type-name field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Your Name<\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_5_1'>\n                            \n                            <span id='input_5_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <label for='input_5_1_3' class='gform-field-label gform-field-label--type-sub '>First name<\/label>\n                                                    <input type='text' name='input_1.3' id='input_5_1_3' value=''   aria-required='false'    autocomplete=\"given-name\" \/>\n                                                <\/span>\n                            \n                            <span id='input_5_1_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                            <label for='input_5_1_6' class='gform-field-label gform-field-label--type-sub '>Last name<\/label>\n                                                            <input type='text' name='input_1.6' id='input_5_1_6' value=''   aria-required='false'    autocomplete=\"family-name\" \/>\n                                                        <\/span>\n                            \n                        <\/div><\/fieldset><div id=\"field_5_17\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-half gfield_contains_required field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_17'>What does your query relate to?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_17' id='input_5_17' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='Leisure Centres \/ Memberships' >Leisure Centres \/ Memberships<\/option><option value='Libraries' >Libraries<\/option><option value='Music Education' >Music Education<\/option><option value='Parks and Open Spaces' >Parks and Open Spaces<\/option><option value='Theatre and Drama' >Theatre and Drama<\/option><option value='Venue Hire' >Venue Hire<\/option><option value='Web and Digital' >Web and Digital<\/option><option value='Something else' >Something else<\/option><\/select><\/div><\/div><div id=\"field_5_18\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-half gfield_contains_required field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_18'>How can we help<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_18' id='input_5_18' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='I have a question' >I have a question<\/option><option value='I would like to leave positive feedback' >I would like to leave positive feedback<\/option><option value='I would like to make a complaint' >I would like to make a complaint<\/option><\/select><\/div><\/div><div id=\"field_5_20\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full vlcentres gfield_contains_required field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_20'>Which leisure centre does your query relate to?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_20' id='input_5_20' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Select a centre<\/option><option value='318' >Ashton Playing Fields<\/option><option value='321' >Cricklefields Stadium<\/option><option value='322' >Fairlop Outdoor Activity Centre<\/option><option value='325' >Fairlop Waters Country Park<\/option><option value='206' >Fullwell Cross Leisure Centre<\/option><option value='334' >Loxford Leisure Centre<\/option><option value='343' >Mayfield Leisure Centre<\/option><option value='346' >Owls Play Centre<\/option><option value='319' >Redbridge Cycling Centre<\/option><option value='111905' >Serenity Ilford &#8211; Women only<\/option><option value='247' >South Woodford Library &amp; Gym &#8211; temporarily relocated<\/option><option value='345' >Wanstead Leisure Centre<\/option><option value='634' >Woodford Green Library &amp; Gym<\/option><\/select><\/div><\/div><div id=\"field_5_10\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_above gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><h3 class=\"gsection_title\">How Can We Reach You?<\/h3><div class='gsection_description' id='gfield_description_5_10'>We would love to chat with you. How can we get in touch?<\/div><\/div><fieldset id=\"field_5_19\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Method of contact<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_5_19'><div class='gchoice gchoice_5_19_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_19.1' type='checkbox'  value='Email'  id='choice_5_19_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_5_19_1' id='label_5_19_1' class='gform-field-label gform-field-label--type-inline'>Email<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_5_19_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_19.2' type='checkbox'  value='Phone'  id='choice_5_19_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_5_19_2' id='label_5_19_2' class='gform-field-label gform-field-label--type-inline'>Phone<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_5_19_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_19.3' type='checkbox'  value='I do not want to be contacted'  id='choice_5_19_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_5_19_3' id='label_5_19_3' class='gform-field-label gform-field-label--type-inline'>I do not want to be contacted<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_5_2\" class=\"gfield gfield--type-email gfield--input-type-email gfield_contains_required field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Your Email Address<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container_email gform-grid-row' id='input_5_2_container'>\n                                <span id='input_5_2_1_container' class='ginput_left gform-grid-col gform-grid-col--size-auto'>\n                                    <label for='input_5_2' class='gform-field-label gform-field-label--type-sub '>Email Address<\/label>\n                                    <input class='' type='email' name='input_2' id='input_5_2' value=''    aria-required=\"true\" aria-invalid=\"false\"  autocomplete=\"email\"\/>\n                                <\/span>\n                                <span id='input_5_2_2_container' class='ginput_right gform-grid-col gform-grid-col--size-auto'>\n                                    <label for='input_5_2_2' class='gform-field-label gform-field-label--type-sub '>Confirm Email Address<\/label>\n                                    <input class='' type='email' name='input_2_2' id='input_5_2_2' value=''    aria-required=\"true\" aria-invalid=\"false\"  autocomplete=\"email\"\/>\n                                <\/span>\n                                <div class='gf_clear gf_clear_complex'><\/div>\n                            <\/div><\/fieldset><div id=\"field_5_5\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield_contains_required field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_5'>Your Phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_5' id='input_5_5' type='tel' value='' class='medium'   aria-required=\"true\" aria-invalid=\"false\"  autocomplete=\"tel\" \/><\/div><\/div><div id=\"field_5_8\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_above gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><h3 class=\"gsection_title\">What&#039;s on your mind?<\/h3><div class='gsection_description' id='gfield_description_5_8'>Please let us know what&#039;s on your mind. 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href=\"https:\/\/visionrcl.org.uk\/parks-outdoor-spaces\/parks\/\" target=\"_blank\" rel=\"noopener\">To contact a park or open space, please click here. <\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/visionrcl.org.uk\/centre\/redbridge-music-service\/\" target=\"_blank\" rel=\"noopener\">To contact the Music Service, please click here. <\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/visionrcl.org.uk\/centre\/redbridge-drama-centre\/\" target=\"_blank\" rel=\"noopener\">To contact the theatre or drama centre, please click here. <\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center is-style-vision-heading\">Contact us using British Sign Language Service (BSL)<\/h2>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If you are a British Sign Language (BSL) user, you can contact us using the InterpretersLive! service, provided by Sign Solutions. Available from Monday 6 May 2024.<br><br><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-purple-color has-text-color has-link-color wp-element-button\" href=\"https:\/\/connect.interpreterslive.co.uk\/vrs?ilc=Redbridgecouncil\" target=\"_blank\" rel=\"noopener\">Contact us using a BSL Interpreter<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">When you can contact\u00a0us\u00a0<\/h3>\n\n\n\n<p>The video call service&nbsp;is&nbsp;available for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>General enquiries &#8211; Monday to Friday 9am to 6pm and Saturday 10am to 6pm<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How to use BSL video interpretation?<\/h3>\n\n\n\n<p>The BSL video InterpretersLive! service will connect you to a video BSL Interpreter.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to&nbsp;<a href=\"https:\/\/gbr01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fconnect.interpreterslive.co.uk%2Fvrs%3Filc%3DRedbridgecouncil&amp;data=05%7C02%7CTrusha.Patel2%40redbridge.gov.uk%7Cbe118c6c684b4c6781f408dc54c27c54%7C2a8b2c162e9e4dcea97ba0b34e803a22%7C0%7C0%7C638478441483394770%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=MhTyJiK9K%2F%2FbgFcpUvhjoPLIxMa%2BUkDxGL8SK7FrDPE%3D&amp;reserved=0\" target=\"_blank\" rel=\"noopener\">InterpretersLive!<\/a><\/li>\n\n\n\n<li>Enter your name (this is optional) and select which Redbridge service you want to contact<\/li>\n\n\n\n<li>You will then be connected to a&nbsp;video BSL Interpreter<\/li>\n<\/ol>\n\n\n\n<p>Read the&nbsp;<a href=\"https:\/\/gbr01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.interpreterslive.co.uk%2Fprivacy%2F&amp;data=05%7C02%7CTrusha.Patel2%40redbridge.gov.uk%7Cbe118c6c684b4c6781f408dc54c27c54%7C2a8b2c162e9e4dcea97ba0b34e803a22%7C0%7C0%7C638478441483409449%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=UEJ4ibl4%2B3GJ00W8MPlQGYA47LaemOwOeBh5nn8LHiE%3D&amp;reserved=0\" target=\"_blank\" rel=\"noopener\">InterpretersLive! privacy statement<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center is-style-vision-heading\" id=\"h-write-to-us\">Write to Us<\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-normal-font-size\">If you want more information about Vision please write to:<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-normal-font-size\"><b>Vision&nbsp;Redbridge&nbsp;Culture&nbsp;&amp; Leisure<\/b><\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-normal-font-size\">3rd Floor, Central Library<br>Clements Road<br>Ilford, IG1 1EA                                        <\/p>\n\n\n\n<p><br><\/p>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-general-article.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-45","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/isca00.bigwaveserver.co.uk\/~visionrc\/wp-json\/wp\/v2\/pages\/45","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/isca00.bigwaveserver.co.uk\/~visionrc\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/isca00.bigwaveserver.co.uk\/~visionrc\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/isca00.bigwaveserver.co.uk\/~visionrc\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/isca00.bigwaveserver.co.uk\/~visionrc\/wp-json\/wp\/v2\/comments?post=45"}],"version-history":[{"count":8,"href":"https:\/\/isca00.bigwaveserver.co.uk\/~visionrc\/wp-json\/wp\/v2\/pages\/45\/revisions"}],"predecessor-version":[{"id":101084,"href":"https:\/\/isca00.bigwaveserver.co.uk\/~visionrc\/wp-json\/wp\/v2\/pages\/45\/revisions\/101084"}],"wp:attachment":[{"href":"https:\/\/isca00.bigwaveserver.co.uk\/~visionrc\/wp-json\/wp\/v2\/media?parent=45"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}